Web Survey Bibliography
Title Respondent mode choice in a smartphone survey
Author Conrad, F. G., Schober, M. F., Antoun, C., Yan, H. Y., Hupp, A., Johnston, M., Ehlen, P., Vickers, L., Zhang, C.
Source Public Opinion Quarterly (POQ), 81, S1, pp. 307-337
Year 2017
Access date 04.01.2017
Abstract Now that people on mobile devices can easily choose their mode of communication (e.g., voice, text, video), survey designers can potentially allow respondents to answer questions in whatever mode they find momentarily convenient given their circumstances or that they chronically prefer. We conducted an experiment to explore how mode choice affects response quality, participation, and satisfaction in smartphone interviews. A total of 1,260 iPhone users were contacted on their iPhones by either a human or an automated interviewer via voice or SMS text. This created four modes: Human Voice, Human Text, Automated Voice, and Automated Text. In half of the initial contacts, respondents were required to choose their interview mode (which could be the contact mode); in the remaining half, the mode was simply assigned. Respondents who chose their interview modes provided more conscientious (fewer rounded and non-differentiated) answers, and they reported greater satisfaction with the interview. Although fewer respondents started the interview when given a choice of mode, a higher percentage of Mode Choice respondents who started the interview completed it. For certain mode transitions (e.g., from automated interview modes), there was no reduction in participation. The results demonstrate clear benefits and relatively few drawbacks resulting from mode choice, at least among these modes and with this sample of iPhone users, suggesting that further exploration of mode choice and the logistics of its implementation is warranted.
Access/Direct link Journal Homepage (abstract) / (full text)
BibliographyFollow-up bibliography entries
Follow-up bibliography entriesMissing information
Year of publication2017
Bibliographic typeJournal article
Web survey bibliography (1211)
- Using experts’ consensus (the Delphi method) to evaluate weighting techniques in web surveys not...; 2017; Toepoel, V.; Emerson, H.
- Mind the Mode: Differences in Paper vs. Web-Based Survey Modes Among Women With Cancer; 2017; Hagan, T. L.; Belcher, S. M.; Donovan, H. S.
- Ideal and maximum length for a web survey; 2017; Revilla, M.; Ochoa, C.
- Effects of sampling procedure on data quality in a web survey; 2017; Rimac, I.; Ogresta, J.
- Fieldwork monitoring and managing with time-related paradata; 2017; Vandenplas, C.
- Interviewer effects on onliner and offliner participation in the German Internet Panel; 2017; Herzing, J. M. E.; Blom, A. G.; Meuleman, B.
- Nonresponses as context-sensitive response behaviour of participants in online-surveys and their relevance...; 2017; Wetzlehuetter, D.
- Push2web or less is more? Experimental evidence from a mixed-mode population survey at the community...; 2017; Neumann, R.; Haeder, M.; Brust, O.; Dittrich, E.; von Hermanni, H.
- The perils of non-probability sampling; 2017; Bethlehem, J.
- Targeted letters: Effects on sample composition and item non-response; 2017; Bianchi, A.; Biffignandi, S.
- Web Health Monitoring Survey: A New Approach to Enhance the Effectiveness of Telemedicine Systems; 2017; Romano, M. F.; Sardella, M. V.; Alboni, F.
- Device and Internet Use among Spanish-dominant Hispanics: Implications for Web Survey Design and Testing...; 2017; Trejo, Y. A. G.; Schoua-Glusberg, A.
- Data collection mode differences between national face-to-face and web surveys on gender inequality...; 2017; Liu, M.
- A test of sample matching using a pseudo-web sample; 2017; Chatrchi, G., Gambino, J.
- PC, phone or tablet? Use, preference and completion rates for web surveys ; 2017; Brosnan, K.; Gruen, B.; Dolnicar, S.
- Web survey experiments on matrix questions; 2017; Liu, M.
- Overview: Online Surveys; 2017; Vehovar, V.; Lozar Manfreda, K.
- Respondent mode choice in a smartphone survey ; 2017; Conrad, F. G., Schober, M. F., Antoun, C., Yan, H. Y., Hupp, A., Johnston, M., Ehlen, P., Vickers, L...
- Methodological Aspects of Central Left-Right Scale Placement in a Cross-national Perspective; 2016; Scholz, E.; Zuell, C.
- Standard Definitions: Final Dispositions of Case Codes and Outcome Rates for Surveys 2016; 2016
- Using Visual Analogue Scales in eHealth: Non-Response Effects in a Lifestyle Intervention; 2016; Kuhlmann, T.; Reips, U.-D.; Wienert, J.; Lippke, S.
- Are Initial Respondents Different from the Nonresponse Follow-Up Cases? A Study of Probability-Based...; 2016; Zeng, W.; Dennis, J. M.
- Predicting and Preventing Break-Offs in Web Surveys; 2016; Mittereder, F.
- Design of Sample Surveys That Complement Observational Data to Achieve Population Coverage; 2016; Slud, E.; Ashmead, R.
- Standard Definitions Final Dispositions of Case Codes and Outcome Rates for Surveys; 2016
- Du kommst hier nicht rein: Türsteherfragen identifizieren nachlässige Teilnehmer in Online-Umfragen; 2016; Merkle, B.; Kaczmirek, L.; Hellwig, O.
- Population Survey Features and Response Rates: A Randomized Experiment; 2016; Guo, Y.; Kopec, J.; Cibere, J.; Li, L. C.; Goldsmith, C. H.
- Mode Effect and Response Rate Issues in Mixed-Mode Survey Research: Implications for Recreational Fisheries...; 2016; Wallen, K. E.; Landon, A. C.; Kyle, G. T.; Schuett, M. A.; Leitz, J.; Kurzawski, K.
- Geht’s auch mit der Maus? – Eine Methodenstudie zu Online-Befragungen in der Jugendforschung...; 2016; Heim, R.; Konowalczyk, S.; Grgic, M.; Seyda, M.; Burrmann, U.; Rauschenbach, T.
- FocusVision 2015 Annual MR Technology Report; 2016; Macer, T., Wilson, S.
- Can Student Populations in Developing Countries Be Reached by Online Surveys? The Case of the National...; 2016; Langer, A., Meuleman, B., Oshodi, A.-G. T., Schroyens, M.
- Comparing Cognitive Interviewing and Online Probing: Do They Find Similar Results?; 2016; Meitinger, K., Behr, D.
- The impact of survey duration on completion rates among Millennial respondents ; 2016; Coates, D.; Bliss, M.; Vivar, X.
- How to maximize survey response rates ; 2016; DeVall, R.; Colby, C.
- Participation rates of childhood cancer survivors to self-administered questionnaires: a systematic...; 2016; Kilsdonk, E.; Wendel, E.; van Dulmen-den Broeder, E.; van Leeuwen, F.E.; Van Den Berg, M. H.; Jaspers...
- The use of online social networks as a promotional tool for self-administered internet surveys; 2016; de Rada, V. D.; Arino, L. V. C; Blasco, M. G
- The Effects of Pictorial vs. Verbal Examples on Survey Responses ; 2016; Sun, H.; Bertling, J.; Almonte, D.
- Grids and Online Surveys: Do More Complex Grids Induce Survey Satisficing? Evidence from the Gallup...; 2016; Wang, Me.; McCutcheon, A. L.
- The Effect of Emphasizing the Web Option in a Mixed-mode Establishment Survey ; 2016; O'Brien, J.; Rajapaksa, S.; Schafer, B.; Langetieg, P.
- Effect of Clarifying Instructions on Response to Numerical Open-ended Questions in Self-administered...; 2016; Kumar Chaudhary, A.; Israel, G. D.
- Beyond the Survey: Improving Data Insights and User Experience with Mobile Devices ; 2016; Graham, P.; Lew, G.
- User Experience Considerations for Contextual Product Surveys on Smartphones ; 2016; Sedley, A.; Mueller, H.
- The Differential Effect of Mobile-friendly Surveys on Data Quality; 2016; Horwitz, R.
- Assessing Changes in Coverage Bias of Web Surveys a s Internet Access Increases in the United States...; 2016; Sterrett, D.; Malato, D.; Benz, J.; Tompson, T.; English, N.
- Timing is Everything: Discretely Discouraging Mobile Survey Response through the Timing of Email Contacts...; 2016; Richards, A.; C.; Shook-Sa, B. E.; C.; Berzofsky, M.; Smith, A. C.
- Patterns of Unit and Item Nonresponse in a Multinational Web Survey ; 2016; Ackermann, A.; Howard Ecklund, E.; Phillips, B. T.; Brulia, A.
- A Closer Look at Response Time Outliers in Online S urveys Using Paradata Survey Focus ; 2016; Schlosser, S.; Hoehne, J. K.
- Response Order Effects on a Web Survey of Nurse Pra ctitioners ; 2016; Quintana, G.; Riley, L. E.
- Assessing the Effects and Effectiveness of Attention-check Questions in Web Surveys: Evidence From a...; 2016; Vannette, D.
- Effects of an Initial Offering of Multiple Survey Response Options on Response Rates; 2016; Steele, E. A.; Marlar, J.; Allen, L.; Kanitkar, K. N.